Last updated: 8 September 2026
1. About this Privacy Policy
Elevate Migration & Education Services (“Elevate”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you:
* visit our website;
* contact us about migration or education services;
* submit an enquiry or lead form;
* attend one of our events, seminars or expos;
* request information about studying or migrating to Australia;
* engage our education services;
* are referred to a Registered Migration Agent or other professional;
* communicate with us by email, phone, social media or other channels; or
* otherwise interact with our business.
We aim to handle personal information in accordance with applicable Australian privacy laws and the Australian Privacy Principles where they apply.
2. Who we are
Business name: Elevate Migration & Education Services
Legal entity: JGM Traders Pty Ltd
Website: https://elevatejourneys.com.au
Contact:
gemma@elevatejourneys.com.au
Phone:
+61 430 395 446
3. What personal information we collect
Depending on the services you request, we may collect information such as:
General information
* Full name
* Date of birth
* Contact details
* Email address
* Telephone/mobile number
* Residential or postal address
* Country of residence
* Preferred method of communication
Education-related information
* Educational history
* Academic qualifications
* English-language test results
* Employment history
* Resume/CV
* Course and institution preferences
* Previous study in Australia
* CoE and enrolment information
* Information required by education providers
Migration-related information
Where relevant to a migration service or referral, information may include:
* Passport and identity information
* Visa history
* Immigration status
* Employment information
* Skills and qualifications
* Family and relationship information
* Information relevant to a visa application
* Documents provided for assessment or referral to a Registered Migration Agent
Some information required for migration matters may constitute sensitive information under Australian privacy law.
We only seek information that is reasonably necessary for the relevant service or enquiry.
4. How we collect personal information
We may collect information directly from you when you:
* complete a website enquiry form;
* submit a Facebook or Instagram lead form;
* contact us through social media;
* contact us by email or telephone;
* book a consultation;
* attend an event or education/migration expo;
* communicate with us through our CRM or online systems;
* provide documents for education or migration purposes; or
* otherwise voluntarily provide information to us.
We may also receive information from third parties where you have authorised or requested the disclosure, such as education providers, authorised representatives, referral partners or professional advisers.
5. Why we collect and use your information
We may collect, hold, use and disclose your personal information for purposes including:
* responding to your enquiry;
* providing education counselling and assistance;
* assisting with course and education provider enquiries;
* facilitating applications and enrolments with education providers;
* referring migration matters to an appropriately qualified Registered Migration Agent where required;
* coordinating services with authorised professional partners;
* communicating with you about your enquiry or services;
* organising consultations, seminars, expos and other events;
* providing information about Australian education and migration opportunities;
* managing our client and enquiry records;
* processing payments and invoices;
* improving our services and customer experience;
* complying with legal and regulatory requirements; and
* sending marketing communications where permitted and where you have provided appropriate consent.
We do not sell your personal information.
6. Marketing communications
If you provide your contact details through our website, social media lead forms, events or other enquiries, we may contact you about services, events, education opportunities and other information that may be relevant to your enquiry.
Where required, we will provide an appropriate opportunity for you to opt out of marketing communications.
You may ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option included in an electronic marketing message.
7. Disclosure of personal information
We may disclose your personal information where reasonably necessary for the purposes described in this Privacy Policy.
Depending on the service you request, information may be disclosed to:
* Australian education providers;
* schools, colleges and universities;
* Registered Migration Agents;
* migration professionals or legal professionals;
* skills assessment organisations;
* government agencies and relevant authorities where required;
* professional service providers assisting our business;
* technology and CRM service providers;
* payment service providers;
* event partners where reasonably necessary for an event or service;
* authorised representatives or referral partners; and
* other third parties where you have authorised the disclosure or where disclosure is permitted or required by law.
We will take reasonable steps to ensure that information is only disclosed for appropriate purposes.
8. Overseas disclosure
Some of the service providers, technology platforms, education partners or other organisations we use may operate outside Australia or may store information on servers located outside Australia.
For example, our business may use online platforms for website hosting, CRM, communications, advertising, email, document management and other business functions.
Where appropriate, we will take reasonable steps to ensure that personal information is handled consistently with applicable privacy obligations.
9. Facebook, Instagram and online advertising
We may use platforms such as Facebook and Instagram to advertise our services and collect enquiries.
If you submit your details through a Facebook or Instagram lead form, the information you provide may be transmitted to us so that we can respond to your enquiry.
We may also use online advertising and analytics technologies to understand how people interact with our website and marketing campaigns.
Your use of Facebook, Instagram and other third-party platforms is also subject to the privacy policies of those platforms.
10. Cookies and website technologies
Our website and third-party services may use cookies, pixels, analytics tools or similar technologies to:
* operate the website;
* understand website traffic;
* improve our website;
* measure advertising performance;
* understand how visitors interact with our content; and
* support marketing activities.
You may be able to control cookies through your browser settings.
11. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information, we may store information electronically using secure business systems, CRM platforms, email systems, cloud storage and other technology services.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
12. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, to meet legal or regulatory obligations, or to resolve disputes and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
13. Accessing and correcting your information
You may request access to personal information we hold about you.
You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.
To make a request, please contact us using the details provided below.
We may need to verify your identity before processing an access or correction request.
14. Privacy complaints
If you believe we have mishandled your personal information or have not complied with applicable privacy obligations, you may contact us and make a privacy complaint.
Please provide sufficient details about your concern so that we can investigate the matter.
We will acknowledge and investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner (OAIC)
15. Third-party websites
Our website, social media pages, advertisements or communications may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The latest version will be published on our website with the date of the most recent update.
17. Contact us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:
Elevate Migration & Education Services
Trading as JGM Traders Pty Ltd
Website: https://elevatejourneys.com.au
Email: gemma@elevatejourneys.com.au
Phone: +61 430 395 446
Empowering individuals and families through trusted migration and education services. We provide personalised guidance to help you achieve your Australian goals.
© 2026 Elevate Migration & Education Services
